At REV Group, we like to be the reason someone smiles, so our 23 vehicle brands are committed to serving you. We want to be considered among the nation’s top companies with the best customer service.
We have a massive dealer network to help us deliver on this commitment, and we back our products with some of the best warranties in seven different vehicle industries. And while our dealer network spans coast to coast and across international borders, REV is taking an even more active role with managing its service centers.
Take for instance an all-new concept in the specialty vehicle industry — the introduction of industry-specific technical centers strategically located throughout the United States. The first REV Technical Center powered by Hallmark will open in Ocala, Fla., where E-ONE fire trucks and several ambulance manufacturers can service these REV fleets in the southeast starting in early 2016. Aside from the technical center, E-ONE also invests more than $4 million in aftermarket parts and employs 19 dedicated parts staff members. For ultimate proof of service, take a peek at E-ONE’s training calendar, an offering of Emergency Vehicle Training classes that provide crews with product knowledge and technical skills important to saving time and saving lives.
The regional service center concept has also been extended to our four luxury motor coach brands. Already, we’ve invested in state-of-the-art renovations to the East Coast REV RV Service Center in Decatur, Ind. The center with its whopping 84,800 sq. ft. will offer motor coach owners unparalleled service along with access to 49 paved campsites. Each site will boast electric hookup, paved paths for pet owners and space for tow vehicles. The center, located at 1420 Patterson in Decatur, will feature an entertainmentpatio with two gas fire pits, and the facility will receive a two-story addition, open-model atrium and loft-style lounge. A complimentary laundry facility will be available for visitor use.
This East Coast Service Center is just one of three new regional service centers that will be available to REV’s motor coach owners in 2016. The West Coast REV RV Service Center, located at 91186 N. Coburg Industrial Way in Coburg, Ore., recently underwent a renovation, and in Alvarado, Texas, a third location is set to open in early 2016, housing the Southern Regional REV RV Service Center. Plans for more service center are in the works.
Meanwhile, new owners taking possession of their American Coach or Monaco Coach can enjoy the perks of a VIP Delivery Center at 1010 W. Commerce Drive in Decatur. Featuring a designated customer lounge, these owners are treated to a coffee bar, luxury furnishings and high-speed wireless Internet. Two parallel, indoor bays allow owners to transfer their belongings from one coach to the next without being exposed to the elements.
And while these centers are key to our new service model, REV’s many dealer networks are just as vital to customer happiness. In fact, in the mobility industry, we look to these dealers as experts when it comes to up-fitting our wheelchair accessible vehicles with custom innovations, like lockdown devices, hand controls and touchpad systems that are unique for every driver.
Our ElDorado Mobility brand has an especially unique dealer network. Not only can our mobility dealers service these vehicles, but Toyota’s own service centers honor the original manufacturer warranty; ElDorado is only one of only three conversion manufacturers that have been granted this kind of warranty support, meaning drivers don’t have to worry about being turned away for a simple oil change.
If we had to point to our best vehicle warranty, we might have to point to ElDorado Mobility. Every ElDorado vehicle comes with a seven-year, 70,000-mile warranty on its stainless steel floor, the only kind in the mobility industry. This warranty might seem lengthy in other automotive markets, but at ElDorado, our team understands that the purchase of a wheelchair-accessible vehicle is a long-term investment, and for that reason, we guarantee the floors won’t rust. It’s as simple as that.
And for those rare moments when something does have to be fixed, REV takes extra pride in making its parts easily available. Many of our bus brands offer same-day shipping on parts, and our Federal Coach luxury bus takes service to the extreme, even listing the phone number of its product engineer.
Sometimes, it’s the little things that make people smile, and at REV, it’s the smiles that drive us everyday.